Customer Identification Program Notice

Important Information about Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person or entity that opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth and other information that will allow us to identify you. We may also ask to see your driver’s license, passport or other identifying documents.

Privacy Disclosure

ELECTRONIC FUNDS TRANSFERS

YOUR RIGHTS AND RESPONSIBILITIES

Indicated below are types of Electronic Fund Transfers we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference.

Electronic Fund Transfers Initiated By Third Parties. You may authorize a third party to initiate electronic fund transfers between your account and the third party’s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. For example, your authorization to convert a check to an electronic fund transfer or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transaction (typically, at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these electronic fund transfers. Examples of these transfers include, but are not limited to:

• Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking or savings account(s).
• Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking or savings account(s).
• Electronic check conversion. You may authorize a merchant or other payee to make a one-time electronic payment from your checking account using information from your check to pay for purchases or pay bills.
• Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic funds transfer to collect a charge in the event a check is returned for insufficient funds

ATM Transfers – types of transfers and dollar limitations – You may access your account(s) by ATM using your Visa Debit Card and personal identification number, to:

• make deposits to checking account(s) with a debit card
• make deposits to savings account(s) with a debit card
• get cash withdrawals from checking account(s)* with a debit card
  • you may withdraw no more than $505.00 per day per card
• get cash withdrawals from savings account(s)* with a debit card
  • you may withdraw no more than $505.00 per day per card
• transfer funds from savings to checking account(s) with a debit card
• transfer funds from checking to savings account(s) with a debit card
• get information about:
  • the account balance of your checking account(s) with a debit card
  • the account balance of your savings account(s) with a debit card

*Withdrawals are limited to a total of $505.00, combined from checking and savings accounts.
Some of these services may not be available at all terminals.

Types of Visa Debit Card Point-of-Sale Transactions – You may access your checking account(s) to purchase goods (in person, online, or by phone), pay for services (in person, online, or by phone), get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept.

Point-of-Sale Transactions – dollar limitations – Using your card:

• you may make no more than 15 transactions per day
• you may not exceed $1,000.00 in transactions per day per card

Currency Conversion. When you use your Visa Debit Card at a merchant that settles in currency other than US dollars, the charge will be converted into the US dollar amount.  The currency conversion rate used to determine the transaction amount in US dollars is either a rate selected by Visa from the range of rates available in wholesale currency markets for the applicable central processing date, which rate may vary from the rate Visa itself receives, or the government-mandated rate in effect for the applicable central processing date. The conversion rate in effect on the processing date may differ from the rate in effect on the transaction date or posting date.

Advisory Against Illegal Use. You agree not to use your card(s) for illegal gambling or other illegal purpose. Display of a payment card logo by, for example, an online merchant
does not necessarily mean that transactions are lawful in all jurisdictions in which the cardholder may be located.

Non-Visa Debit Transaction Processing. We have enabled non-Visa debit transaction processing. This means you may use your Visa Debit Card on a PIN-Debit Network* (a non-Visa network) without using a PIN.
The provisions of your agreement with us relating only to Visa transactions are not applicable to non-Visa transactions. For example, the additional limits on liability (sometimes referred to as Visa’s zero-liability program) and the streamlined error resolution procedures offered on Visa debit card transactions are not applicable to transactions processed on a PIN-Debit Network.
*Visa Rules generally define PIN-Debit Network as a non-Visa debit network that typically authenticates transactions by use of a personal identification number (PIN) but that is not generally known for having a card program.

Visa Account Updater Notice of Right to Opt Out. Your Visa Debit Card will be automatically enrolled in the free Visa® Account Updater (VAU) service. With VAU, your account files will be updated when information changes because of a product upgrade, card expiration, loss or theft, account closure or other changes. A participating merchant can access that updated card information before requesting a payment. Since not all merchants participate, you should also contact the merchants directly if your card information changes.

You are entitled to opt out of this service. You may opt out at any time.

If you want to opt out, mail us notice of your intention to opt out at Attn: Checking Department, First Shore Federal, 106 S. Division St., Salisbury, MD 21801. You must include your name, address, last four digits of your card number, and signature. If you opt out, you may opt back in if you decide you want the Visa Account Updater service in the future. You may opt in the same way(s) that you can opt out.

Computer Transfers – types of transfers – You may access your account(s) by computer through the internet by logging onto our website at www.firstshorefederal.com and using your user name and password, to:

• transfer funds from checking to savings
• transfer funds from savings to checking
• transfer funds from home equity or share loan line of credit with First Shore to checking
• transfer funds from home equity or share loan line of credit with First Shore to savings
• make payments from checking to loan account(s) with us
• make payments from savings to loan account(s) with us
• get information about:
  • the account balance of checking account(s)
  • the account balance of savings account(s)

Mobile Banking Transfers – types of transfers – You may access your account(s) through the browser on your cell or mobile phone at www.firstshorefederal.com or by downloading our mobile banking app and using your user name and password, to:

• transfer funds from checking to savings
• transfer funds from savings to checking
• transfer funds from home equity or share loan line of credit with First Shore to checking
• transfer funds from home equity or share loan line of credit with First Shore to savings
• make payments from checking to loan account(s) with us
• make payments from savings to loan account(s) with us
• get information about:
  • the account balance of checking account(s)
  • the account balance of savings account(s)

You may be charged access fees by your cell phone provider based on your individual plan. Web access is needed to use this service. Check with your cell phone provider for details on specific fees and charges.

FEES

• We do not charge for direct deposits to any type of account.
• We do not charge for preauthorized payments from any type of account.

Except as indicated elsewhere, we do not charge for these electronic fund transfers.

ATM Operator/Network Fees. When you use an ATM not owned by us, you may be charged a fee by the ATM operator or any network used (and you may be charged a fee for a balance inquiry even if you do not complete a fund transfer).
DOCUMENTATION

• Terminal transfers. You can get a receipt at the time you make a transfer to or from your account using an automated teller machine or point-of-sale terminal. However, you may not get a receipt if the amount of the transfer is $15 or less.
• Preauthorized credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at 410-546-1101 or 1-800-634-6309 to find out whether or not the deposit has been made.
• Periodic statements.
  • You will get a monthly account statement from us for your checking and money market accounts.
  • You will get a monthly account statement from us for your statement savings accounts, unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly.

PREAUTHORIZED PAYMENTS

• Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments.

Here is how:

Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.

Please refer to our separate fee schedule for the amount we will charge you for each stop-payment order you give.

• Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
• Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.

FINANCIAL INSTITUTION’S LIABILITY

Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:

1. If, through no fault of ours, you do not have enough money in your account to make the transfer.
2. If you have an overdraft account and the transfer would go over the balance in the overdraft account.
3. If the automated teller machine where you are making the transfer does not have enough cash.
4. If the terminal or system was not working properly and you knew about the breakdown when you started the transfer.
5. If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
6. There may be other exceptions stated in our agreement with you.

CONFIDENTIALITY

We will disclose information to third parties about your account or the transfers you make:

1. where it is necessary for completing transfers; or
2. in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
3. in order to comply with government agency or court orders; or
4. as explained in the separate Privacy Disclosure.

UNAUTHORIZED TRANSFERS

(a) Consumer liability.

• Generally. Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your balance in your overdraft account). If you tell us within 2 business days after you learn of the loss or theft of your card and/or code, you can lose no more than $50 if someone used your card and/or code without your permission.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.

Also, if your statement shows transfers that you did not make, including those made by card, code or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time periods.

• Additional Limit on Liability for Visa Debit Card. Unless you have been negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen Visa Debit Card. This additional limit on liability does not apply to ATM transactions outside of the U.S., to ATM transactions not sent over Visa or Plus networks, or to transactions using your Personal Identification Number which are not processed by VISA®. Visa is a registered trademark of Visa International Service Association.

(b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen, call or write us at the telephone number or address listed in this disclosure. You should also call the number or write to the address listed in this disclosure if you believe a transfer has been made using the information from your check without your permission.

ERROR RESOLUTION NOTICE

In Case of Errors or Questions About Your Electronic Transfers, Call or Write us at the telephone number or address listed in this disclosure, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

1. Tell us your name and account number (if any).
2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will determine whether an error occurred within 10 business days (5 business days for Visa Debit Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days for Visa Debit Card point-of-sale transactions processed by Visa and 20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. Your account is considered a new account for the first 30 days after the first deposit is made, unless each of you already has an established account with us before this account is opened.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.

You may ask for copies of the documents that we used in our investigation.

FIRST SHORE FEDERAL SAVINGS & LOAN ASSOCIATION
CHECKING ACCOUNT DEPARTMENT
P.O. BOX 4248
SALISBURY, MD 21803-4248
Business Days: Monday through Friday
Excluding Federal Holidays
Phone: 410-546-1101 or 1-800-634-6309
MORE DETAILED INFORMATION IS AVAILABLE
ON REQUEST

Fee Schedule

THE FOLLOWING FEES MAY APPLY TO YOUR ACCOUNT:

Fee Schedule

Internet Banking Agreement and Electronic Funds Transfer Agreement and Disclosure

This Internet Banking Agreement and Disclosure (“Agreement”) describes your rights and obligations as a user of the Internet Banking service. The agreement also describes the rights and obligations of First Shore Federal S&L Assn. (“Bank”). You should carefully read this Agreement, our Privacy Statement, and other agreements between us, including any other deposit account agreements as they exist at this time and may be amended from time to time. By requesting and using one of these Services, you agree to the terms and conditions of the Agreement and our Fee Schedule – Common Features.

I. Definitions

The following definitions apply in this Agreement:

1. “App” means an application, a self-contained program, downloaded by a user to a mobile device.
2. “Authorized Representative” refers to a person with authority (with respect to the account);
3. “Bill Pay” is the online service that enables the scheduling of bill payments;
4. “ISP” refers to your Internet Service Provider;
5. “Internet Banking” is the Internet-based service providing access to your Bank account(s);
6. “Mobile Banking” means a suite of services enabling you to conduct banking transactions with us from your mobile web browser or a downloadable mobile banking application;
7. “Mobile Device” means a Mobile Phone, Tablet or other Equipment with a mobile carrier;
8. “Online Account” means the Bank account from which you will be conducting transactions using a Service;
9. “Password” is the customer-generated code selected by you for use during the initial sign-on, or the codes you select after the initial sign-on, that establishes your connection to the Service;
10. “PC” means your personal computer which enables you, with the Internet browser and ISP, to access your Online Account;
11. “Primary User” refers to the user (“You”) that is the owner of the account or the authorized representative;
12. “Purchase Rewards” is the online service that enables cash back rewards upon activating an offer;
13. “Scheduled Transfer” is a reoccurring transfer between accounts set for a specific date that you create within the service;
14. “Subuser” refers to the user created by the Primary User of the Internet Banking service;
15. “Text Message Banking”, “SMS Banking” refers to the use of a cellular device to send and receive electronic communications for notifications and alerts and some banking transactions;
16. “Time of day” references are to Eastern Standard Time;
17. “Username” or “User ID” is an identification code chosen by you for your connection to the Service;
18. “We”, “us”, or “Bank” refer to First Shore Federal S&L Assn. which offers the Services and which holds the accounts accessed by the Services; and
19. “You” or “your” refers to the owner of the account or the authorized representative.

II. Account Access

• You may access any of your accounts at First Shore Federal where you are a primary or secondary signer on these accounts, AND acting alone, you are authorized to access the account. When you register with your social security number, you decide which accounts you want access to through Internet Banking. Once you select the account(s) to be accessed through Internet Banking, the other signer on that account can also have access to the account, if they are also registered under their social security number.
• Access to Internet Banking is granted to you, an individual.  All primary and secondary signers may apply for individual Internet Banking access.  When your service is linked to one or more joint accounts, we may only assist you, the primary user, with Internet Banking access.  We will not discuss your individual access with any other individual, including any other signers on any joint accounts.  Those signers must also apply for individual Internet Banking access.
• Each person on a joint account will be responsible for all transactions made by any other person on that account.
• A joint account that requires two or more signatures for a transaction is not eligible for Internet Banking services. If one of these accounts appear on your Internet Banking access, you should notify us immediately. If you have instructed us to add an account where two signatures are required, you have authorized the transactions and we are not liable for any transactions made on that account through Internet Banking.
• Accounts owned in a trust or fiduciary capacity are reviewed for eligibility for Internet Banking access.
• Accounts that are accessed through Internet Banking continue to be subject to the account agreements and disclosures for such accounts. Please continue to refer to the applicable disclosures for any fees and terms and conditions relating to using the accounts.
• Granting Access to Other People (Shared Access)

As the authenticated primary user of Internet Banking, you have the ability to entitle another person or persons (subusers) with access to your Internet Banking accounts and with certain authorities with respect to your accounts.  Shared Access includes view-only access, making transfers between designated accounts and initiating payments from designated accounts, granted individually or in combination. You have sole authority and control in sharing access with, managing and disabling subusers and/or their respective authority. You authorize us to act on transaction instructions initiated under the credentials of an authenticated subuser, just as if it was initiated under your credentials. When granting Shared Access, you assume total liability for any and all activities of a subuser with respect to your accounts, and you agree to hold us harmless in any claim you make against a subuser for breach of your agreement with said subuser pursuant to Shared Access.

III. Multifactor Authentication

Your online security is important to us.  Your Internet Banking experience may include an Enhanced Login Security service to further protect you from identity theft.  This service is known as Multifactor Authentication or MFA.

Multifactor Authentication means that two or more different types of authentication must be passed.  By using two different factors of authentication, we get a higher assurance that the customer is the intended user.

First Shore Federal offers you added security by means of the mobile phone number.  Verification is done by you, the user, receiving a text message or phone call.  You will need to enter the verification code in the verification code field.  Message and Data rates may apply.

Logging in from a Computer You Normally Use – When you choose to “Register” your private computer, a special Browser Cookie will be present on the system, which will act in place of your Login Security.  You will only need your Username and Password to access your account information.

Logging in from a Computer You DO NOT Normally Use – When you choose to list your computer as “Public”, you will need to provide your Username, Password and you will be prompted to provide your Login Security One-Time Passcode (OTP) each time you log into your account.  We recommend this setting when logging in from a public computer such as a library or school computer.

IV. Internet Banking Services

• Account balances are actual balances and reflect transactions during the current day.
• Your transaction history will reflect any transactions through 3:00PM of the current day.
• You may transfer funds between deposit accounts before 3:00PM and this will be reflected in your history and balance on those accounts affected that day.
• Scheduled Transfers generally occur at the beginning of the business day requested.  The order in which items are paid may affect your available balance as items can be paid prior to the scheduled transfer time.  This process may impact when fees apply to your account.  Please refer to our Terms and Conditions for further information.
• You may make a loan payment by transferring money from a deposit account to that loan account. If you transfer the funds online before 3:00PM, it will be posted with that effective date.
• If you have a home equity line of credit or a share loan line of credit with First Shore Federal, you may access these funds by transferring money from your line of credit to a deposit account at First Shore Federal. Any transfer from a line of credit for less than $500 is subject to a service fee. Please see your Home Equity Loan or Share Loan Line of Credit Note, Advances of Funds section, for the amount.
• Transactions are not allowed through Internet Banking for certificates of deposit, or Individual Retirement Accounts (IRA). You are allowed to make deposits to your Christmas Club or “Add To” CD accounts, but withdrawals are not permitted.
• eStatements are available for all eligible accounts for which you, during enrollment, elect to receive account statements via electronic delivery within Internet Banking.   Your statements will be available for up to 18 months beginning after enrollment.

V. Mobile Banking Services

After you have enrolled in Internet Banking, you can use First Shore Federal’s Mobile Banking service to access financial services and products made available by us, using a Mobile Device.  Not all Eligible Accounts are available through Mobile Banking.  You can use Mobile Banking in three ways (1) via text messages sent to a mobile phone (through SMS); (2) downloading an App to a Mobile Device or (3) visiting www.firstshorefederal.com.  To use Mobile Banking, you must have a “Mobile Device”, which is a mobile phone, tablet or other equipment with the mobile carrier, operating system, data plan, software and hardware supported by us now or in the future.

Limitations and Notices Applicable to First Shore Federal Mobile Banking Services – YOU AGREE THAT THERE ARE RISKS ASSOCIATED WITH USING A MOBILE DEVICE AND THAT IN THE EVENT OF THEFT OR LOSS, YOUR CONFIDENTIAL INFORMATION COULD BE COMPROMISED.  For this reason, you should consider password protecting your Mobile Device.  You agree not to use any personally-identifiable information when creating nicknames for your Eligible Accounts.  In the event you lose, or destroy the Mobile Device whose phone number is registered with us for First Shore Federal Text Message Banking or which is running a First Shore Federal App, you should immediately (i) reset your First Shore Federal Internet Banking Password and (ii) notify your wireless carrier to disable wireless telecommunications services (voice and data) from your lost or stolen Mobile Device.

Use of First Shore Federal Mobile Banking is subject to the directions, limitations and requirements described on our Website.  At any time and without notice, First Shore Federal reserves the right to: (i) terminate its support of any Mobile Device, operating system or mobile carrier; (ii) remove or modify the types of accounts, features and functionality available through First Shore Federal Mobile Banking; and (iii) modify any security procedures or requirements First Shore Federal requires to gain access to First Shore Federal Mobile Banking.

You agree that First Shore Federal cannot guarantee and is not responsible for the availability of the data services provided by your mobile carrier, and that service may not be available from time to time.  First Shore Federal does not currently charge a fee for First Shore Federal Mobile Banking.  However, you are responsible for any data or text message charges or other fees that may be billed by your mobile carrier.  Check with your mobile carrier for details on specific fees and charges that may be applicable.

If you wish to discontinue using the First Shore Federal Mobile Banking App, delete the App from your mobile device.  To discontinue Text Message Banking (SMS Banking); Text “STOP” to 454545, you will receive a one-time opt out confirmation text message.

VI. Secure E-mail

Our Internet Banking site provides a method for you to send secure e-mail to First Shore Federal. Please logon to your Internet Banking and click on Secure Forms. You then have different form options based upon your reason for sending secure information to us. If you send an email to us without using these secure forms, do not include confidential account information in your email.

VII. Privacy

Please refer to our privacy disclosure which may be found on the home page of our website or can be obtained at any of our offices. This privacy disclosure is subject to change and may be amended by our Board of Directors.

VIII. Password and Account Protection

You are responsible for keeping your password and Internet Banking account information confidential. In order to protect yourself against fraud, you should adhere to the following guidelines:

• Do not give out your account information, password, or username,
• Do not leave your PC unattended while you are using the bank’s Internet Banking site,
• Never leave your account information or password unsecured or viewable by others, and
• Do not send privileged account information (account number, password, etc.) in any public or general email system.

IX. Lost or Stolen Password or Unauthorized Use

If you believe your password or account information has been stolen:

1. Tell us AT ONCE if you believe your password has been stolen or compromised. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account as well as your overdraft account depending on when we are given notice that your password has been stolen. If you tell us within two business days, you can lose no more than $50 if someone used your password without your permission.
2. If you do NOT tell us within two business days after you learn that someone has stolen your password, and we can prove that we could have stopped someone from using your Internet Banking if you had told us, you could lose as much as $500.
3. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed via post service or electronically to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
4. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period. You agree to assist us in our efforts to recover any funds that were transferred without your permission or consent.

X. Errors or Questions

In case of errors or questions about your Internet Banking transactions you may reach us by:

Phone: 410-546-1101 or 800-634-6309
Please ask for our Internet Banking Department
Hours: 8:00 AM to 4:00 PM
Mail: First Shore Federal
Internet Banking Department
PO Box 4248
Salisbury, MD 21803-4248
E-mail: customerservice@firstshorefederal.com

Please have the following information available:

1. Your name and account number.
2. Describe the error or the transfer you are unsure about and explain as clearly as you can why you believe it is an error or why you need more information.
3. Tell us the dollar amount of the suspected error.

If you tell us orally, we may require that you send us your complaint or question in writing within 10 days.

We will determine whether an error occurred within ten (10) business days (twenty (20) business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days  or ninety (90) days if the transfer involved a new account to investigate your complaint or question. If we decide to do this, we will credit your account within ten (10) business days (twenty (20) business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or request in writing and we do not receive it within ten (10) business days, we may not credit your account.  An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.

We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.  You may ask for copies of the documents that we used in our investigation.

You should also call the number or write to the address listed above if you believe a transfer has been made using the information from your check without your permission.

XI. Bill Pay Services

A. Description of Service. First Shore Federal also offers a Bill Pay Service. This Service permits you to use your Internet Banking to direct payments from your Bill Pay Account(s) to third parties you wish to pay. Your Bill Pay Account(s) must be a checking account. Through the Bill Pay service, you can pay bills from your Bill Pay Account(s) to businesses or individuals. All payments you make will be deducted from the checking account(s) that you designate as your Bill Pay Account(s) for the Bill Pay service. Any payments you wish to make through this Service must be payable in U.S. dollars to a payee located in the continental United States. We reserve the right to restrict types of payees to whom payments may be made using the Service from time to time. You should not use the Bill Pay Service to make payments to settle securities purchases, tax payments, or court ordered payments. Payments for these payees will be your sole responsibility if delayed or improperly processed or credited.  Bill Pay payments are processed through either electronic payments, draft checks, or single checks dependent upon many different factors such as first time payments, payee acceptance of electronic payments, and risk determined by First Shore Federal’s Bill Pay vendor.

B. No Duty to Monitor Payments. The Bank is only responsible for exercising ordinary care in processing and sending payments upon your authorization in accordance with this Agreement. The Bank will not be liable in any way for damages you incur for any of the following reasons:

• insufficient funds in your Bill Pay Account(s) to make the payment on the processing date;
• delays in mail delivery;
• changes to the payee’s address or account number unless we’ve been advised on the change in advance;
• the failure of any payee to correctly account for or credit the payment in a timely manner; or
• any other circumstance beyond the control of the Bank.

C. Terms and Conditions of the Bill Pay Service. When you register for the Bill Pay service, you will need to accept the Terms and Conditions. Please read these to understand your responsibility for using this Service.

XII. Purchase Rewards

“Purchase Rewards” service is available within the First Shore Federal Internet Banking site.  This service is free and optional to use.  This means that the Terms and Conditions of “Purchase Rewards” are effective only if you accept them and then begin using the service.  The “Purchase Rewards” service enables you to receive cash rewards on goods and services that are offered through the program.  You may opt out of “Purchase Rewards” by clicking the Opt-Out button at the bottom of the “Purchase Rewards” page within Internet Banking.

XIII. Liability

OUR LIABILITY – This section explains our liability to you only to the extent that any other agreements, notices or disclosures have not separately disclosed our liability. In no event shall we be liable to you for failure to provide access to your Internet Banking, Mobile Banking or Bill Pay services. Unless otherwise required by applicable law, we are only responsible for performing the Internet Banking, Mobile Banking and Bill Pay services as delineated in this Agreement. We will be liable for the amount of any material losses or damages incurred by you and resulting directly from our gross negligence.

We will not be liable to you in the following instances:

• If through no fault of ours, you do not have enough money in your account to make the transfer.
• If circumstances beyond our control (such as fire, flood, power outage, equipment or technical failure or breakdown) prevents the transfer despite reasonable precautions that we have taken.
• If there is a hold on your account, or if access to your account is blocked, in accordance with our policy.
• If your funds are subject to a legal proceeding or other encumbrance restricting the transfer. If your transfer authorization terminates by operation of the law.
• If you believe someone has accessed your accounts without your permission and you fail to notify the Bank immediately.
• If you have not properly followed the instructions on how to make a transfer included in this Agreement.
• If we have received incomplete or inaccurate information from you or a third party involving the account or transfer.
• If we have reasonable basis for believing that unauthorized use of your password or account has occurred or may be occurring or if you default under this Agreement, the deposit account agreement, or credit agreement or any other agreement with us or, if we or you terminate this Agreement.

INDEMNIFICATION – You agree to indemnify, defend and hold us, our affiliate companies, directors, officers, employees and agents harmless against any third party claim, demand, suit, action or other proceeding and any expenses related to an Internet Banking, Mobile Banking or Bill Pay account.

THIRD PARTIES – We are not liable for any loss or liability resulting from any failure of your equipment or software, or that of an Internet browser provider, by an Internet access provider, or by an online service provider, nor will we be liable for any direct, indirect, special or consequential damages resulting from your access to or failure to access an Internet Banking, Mobile Banking or Bill Pay account.

VIRUS PROTECTION – The Bank is not responsible for any electronic virus that you may encounter. We suggest you routinely scan your PC using a virus protection product. An undetected virus may corrupt and destroy your programs, files, or hardware.

XIV. Authorization

By registering for Internet Banking or Mobile Banking with First Shore Federal, you authorize us to take any action necessary to complete the transaction you initiated through Internet Banking or Mobile Banking. This authority includes, without limitation, the transfer or withdrawal of funds from any of your accounts or obtaining a loan under your loan accounts effective as though you had signed a check or withdrawal form or signed a direct loan check to obtain the loan.

XV. Business Days

Our business days are Monday through Friday. Holidays are not included.

XVI. Cancellation

You can cancel the Internet Banking services at any time by notifying us in writing at our address noted above or calling us at 410-546-1101. The cancellation will not take effect until we receive the notice and have a reasonable time to act on it. We may cancel all or any one of the services without notice to you if you do not access or process a transaction for a three-month period, or for security reasons. Once the cancellation by you or us takes effect, we will not complete any transaction initiated through the Internet Banking services (for example, recurring transfers or pending Bill Pay transactions.) The cancellation by you or us will not affect any of your obligations under this Agreement.

XVII. Fees

You can use First Shore Federal’s Internet Banking, Mobile Banking, and Bill Pay for free.

XVIII. Changes and Modifications

The Bank may modify the Agreement from time to time. We may notify you by mail or e-mail. The revised Agreement shall be effective at the earliest date allowed by applicable law.

eStatement Agreement and Disclosure

This eStatement Agreement and Disclosure applies to all eligible accounts for which you, during enrollment, elect to receive disclosures/notices online and/or each account you have with us with which you elect to receive electronic email notification. In this disclosure, “you” and “your” refer to the accountholder, joint accountholder, or authorized user of the accountholder’s account(s). “We”, “us” and “bank” refer to First Shore Federal. “Communication” means any account periodic statement, or associated authorization, agreement, disclosure, notice or other information that we are required by law to provide to you in writing.

There is no additional cost for this service. You understand that your statements will include information concerning Deposit Accounts with First Shore Federal, and will include disclosures required under the Electronic Funds Transfer Act, the Truth-in-Savings Act and/or similar consumer disclosure laws. You agree to the receipt of these consumer disclosures in electronic format described herein.  Nothing in this agreement affects the content or timing of any disclosure or other record required to be provided or made available to any consumer under any statute, regulation or other rule of law.

Scope of Communications

When you elect to receive communications, you agree to receive your statement and disclosure information in electronic format, delivered via Internet Banking offered by First Shore Federal. Combined account statements will be displayed under the Primary account number just like your regular paper statement.  Your consent to receive electronic communications includes, but is not limited to:

• All legal and regulatory disclosures/notices associated with your account
• Periodic disclosures associated with your account
• Periodic Checking, Savings and Money Market statements

Method of Providing Communications

You will no longer receive paper statements mailed to your home. If you wish to receive a paper copy of a statement, you can print the statement provided to you via the electronic delivery. You may also contact First Shore Federal to have a copy of your statement printed and mailed to you. You may be charged a fee to have First Shore Federal provide the printed statement copy.

You will be notified by email each time a new statement and/or disclosure becomes available for viewing. It is your responsibility to access these communications.

Your statements will be available for up to 18 months beginning after enrollment. All disclosures will be available either on our website or within your statement. These will be available to you as long as you have Internet Banking access.

Hardware/Software Requirements

You can gain access to your communications by using any type of computer connected to the Internet. The preferred browsers are Google Chrome, Microsoft Edge, Mozilla Firefox or Safari and it is recommended to maintain the latest version on your device. There are several types of viewers available for your statement including a text version and a PDF format viewable with Adobe Acrobat Reader DC.  You will need a printer if you want to create a paper copy of your statements. By requesting to receive your statements electronically, you are telling First Shore Federal that you have printing capabilities. You agree that it is your responsibility to examine each statement and report any irregularities or disputes to First Shore Federal as stated in the Agreement and Disclosures.

How to Update your Email Address

It is your responsibility to maintain your current email address. You may change your email address within Internet Banking by choosing “My Settings” and clicking “Update Email Options” or you may call us at (410)546-1101 for assistance. If we are unable to contact you via email to inform you of statement availability, you assume the responsibility to access your statement information via Internet Banking in a reasonable time frame based on your historical delivery date.

How to Discontinue eStatements

If you wish to discontinue the electronic delivery and return to standard, printed statement delivery, please send a message including which accounts will be affected by means of the “Secure Email Form” under “Secure Forms” in Internet Banking or if you need assistance please contact us at (410)546-1101.

Termination/Changes

First Shore Federal reserves the right to discontinue electronic communications, or change the way in which we provide electronic communications. We will provide you with prompt notice of change as required by law.

Storage of Original Checks.

I must securely store each original check. I will retain, preserve and keep secure the paper original of each Remote Deposit Capture check included in a Mobile Remote Deposit for the period of 90 days after it is accepted for deposit and will destroy (e.g. shred) it immediately after the expiration of that period. You have the right to inspect the paper original of a Remote Deposit Capture check at any time before the expiration of that period. If you choose to inspect the paper original of a Remote Deposit Capture check, I will have 5 days to present the paper original of the Remote Deposit Capture check at one of your branch locations or to mail the paper original to you at PO Box 4248, Salisbury, MD 21801-4248.

Securing Images on Mobile Devices.

When using this service, I understand that check images captured using my mobile device are stored on the device only until the associated deposit has been successfully submitted. I agree to promptly complete each deposit. In the event that I am unable to promptly complete my deposit, I agree to ensure that my mobile device remains securely in my possession until the deposit has been completed or to delete the associated images from the application.

Accountholder’s Indemnification Obligation.

I understand and agree that I am required to indemnify you and hold you harmless against any and all claims, actions, damages, liabilities, costs, and expenses, including reasonable attorneys’ fees and expenses arising from my use of the Services and/or breach of this Disclosure and Agreement. I understand and agree that this paragraph shall survive the termination of this Agreement.

In Case of Errors.

In the event that I believe there has been an error with respect to any original check or image thereof transmitted to you for deposit or a breach of this Agreement, I will immediately contact you regarding such error or breach as set forth below.

Telephone you at: 410-546-1101

or e-mail you at remotedeposit@firstshorefederal.com

Limitation of Liability.

FIRST SHORE FEDERAL AND EACH THIRD PARTY DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE HEREUNDER, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. THE SERVICES AND ANY SOFTWARE PROVIDED BY OR ON BEHALF OF A THIRD PARTY UNDER THIS AGREEMENT ARE PROVIDED “AS IS.” WITHOUT LIMITING THE FOREGOING, EACH THIRD PARTY DOES NOT REPRESENT OR WARRANT, AND EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY, THAT THE OPERATION OF THE SERVICES OR THIRD PARTY SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE FUNCTIONS OR FEATURES OF THE SERVICES OR SOFTWARE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT THE SERVICES OR SOFTWARE WILL OPERATE COMPATIBLY WITH PRODUCTS, SERVICES, HARDWARE OR SOFTWARE USED OR OFFERED BY ANY OTHER PARTY.

IN NO EVENT WILL ANY THIRD PARTY BE LIABLE HEREUNDER FOR AN AMOUNT EXCEEDING THE LESSER OF THE ACTUAL DAMAGES INCURRED BY CUSTOMER OR THE FEES PAID BY CUSTOMER FOR USE OF THE RESPECTIVE THIRD PARTY SOFTWARE IN THE TWELVE (12) MONTHS PRIOR TO WHEN THE EVENT GIVING RISE TO THE LIABILITY TOOK PLACE, WHETHER IN CONTRACT, TORT, OR OTHERWISE.

IN NO EVENT WILL A THIRD PARTY BE LIABLE FOR ANY LOSS OF PROFITS, OR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE, OR OTHER CONSEQUENTIAL DAMAGES (INCLUDING ANY DAMAGES RESULTING FROM LOSS OF USE, LOSS OF DATA, OR LOSS OF BUSINESS) IN CONNECTION WITH ANY MATTER ARISING OUT OF OR RELATED TO THIS AGREEMENT, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Indemnification.

Customer shall indemnify, defend and hold harmless each Third Party and its respective affiliates, officers, employees and agents from and against any third party claims, suits, proceedings, actions or demands, including claims of another financial institution, business entity or governmental authority, and all losses, liabilities, damages, fines, penalties, costs and expenses, including court costs and reasonable attorney fees and expenses, arising from such claims, to the extent such claim is related to Customer’s use of the Third Party Software, unless such claim directly results from an action or omission made by such Third Party in bad faith.

Charges for Use of the Services.

All charges associated with the Services are disclosed in your Fee Schedule.

Warranties.

I UNDERSTAND THAT FIRST SHORE FEDERAL DOES NOT MAKE ANY WARRANTIES ON EQUIPMENT, HARDWARE, SOFTWARE OR INTERNET PROVIDER SERVICE, OR ANY PART OF THEM, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FIRST SHORE FEDERAL IS NOT RESPONSIBLE FOR ANY LOSS, INJURY OR DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL, CAUSED BY THE INTERNET PROVIDER, ANY RELATED SOFTWARE, OR FIRST SHORE FEDERAL’S USE OF ANY OF THEM OR ARISING IN ANY WAY FROM THE INSTALLATION, USE, OR MAINTENANCE OF MY PERSONAL COMPUTER HARDWARE, SOFTWARE, OR OTHER EQUIPMENT.

Change in Terms.

You may change the terms and charges for the Services indicated in this Disclosure and Agreement by notifying me of such change in writing and may amend, modify, add to, or delete from this Disclosure and Agreement from time to time. My use of the Services after receipt of notification of any change by you constitutes my acceptance of the change.

Termination of the Services

I may, by written request, terminate the Services provided for in this Disclosure and Agreement. You may terminate my use of the Services at any time upon written notice. In the event of termination of the Services, I will remain liable for all transactions performed on my Account.

Relationship to Other Disclosures.

The information in these Disclosures applies only to the Services described herein. Provisions in other disclosure documents, as may be revised from time to time, remain effective for all other aspects of the Account.

Governing Law.

I understand and agree that this Disclosure and Agreement and all questions relating to its validity, interpretation, performance, and enforcement shall be governed by and construed in accordance with the internal laws of the state of Maryland, notwithstanding any conflict-of-laws doctrines of such state or other jurisdiction to the contrary. I also agree to submit to the personal jurisdiction of the courts of the state of Maryland.

Periodic Statement.

Any remote deposits made through the Services will be reflected on my monthly account statement. I understand and agree that I am required to notify you of any error relating to images transmitted using the Services by no later than 60 days after I receive the monthly periodic statement that includes any transaction I allege is erroneous. I am responsible for any errors that I fail to bring to your attention within such time period.

Limitations On Frequency and Dollar Amount.

I understand and agree that I cannot exceed the limitations on frequency and dollar amounts of remote deposits that are set forth by you. The total number of items that can be transmitted by me under this Agreement is unlimited. The total dollar amount of items that can be transmitted by me under this Agreement is limited to $3,000.00 per deposit, $5,000.00 per day, and $30,000.00 per rolling 30 days.

Unacceptable Deposits.

I understand and agree that I am not permitted to deposit the following items using the Services:

1) Any item drawn on my account or my affiliate’s account.

2) Any item that is stamped with a “non-negotiable” watermark.

3) Any item that contains evidence of alteration to the information on the check.

4) Any item issued by a financial institution in a foreign country.

5) Any item that is incomplete.

6) Any item that is “stale dated” or “post dated.”.

7) Savings Bonds

Confidentiality.

1. “Third Party Confidential Information” means trade secrets, know-how, data, methods, documents, devices, software code, technology, technical information, as well as, business, financial or customer information of a Third Party. Confidential Information will not include any information that Customer can prove: (i) was publicly known in the trade or business prior to its receipt of the Third Party Software; or (ii) was entirely and independently developed by the Customer without any use or reference to Confidential Information of the other Party.

2. Customer acknowledges that Third Parties own all rights, titles and interests, including all IP Rights in Third Party Confidential Information. Customer may use Third Party Confidential Information only in connection with its utilization of the Third Party Software and First Shore Federal’s Services, and not for any other purpose. Customer will protect Third Party Confidential Information from unauthorized use or access.

3. Customer acknowledges that Third Party Confidential Information may still be under development or may be incomplete or may relate to products that are under development or planned for development. NO THIRD PARTY MAKES ANY WARRANTIES REGARDING THE ACCURACY OF ITS CONFIDENTIAL INFORMATION OR ITS USE FOR A PARTICULAR PURPOSE. Neither First Shore Federal nor any Third Party grants any license or right to Third Party Confidential Information except for the limited use of such information in connection with this agreement.

Waiver.

The failure of either party to seek a redress for violation, or to insist upon the strict performance, of any covenant, agreement, provision, or condition hereof shall not constitute the waiver of the terms or of the terms of any other covenant, agreement, provision, or condition, and each party shall have all remedies provided herein with respect to any subsequent act which would have originally constituted the violation hereunder.

Relationship.

This Disclosure and Agreement does not create, and shall not be construed to create, any joint venture or partnership between the parties. No officer, employee, agent, servant, or independent contractor of either party shall at any time be deemed to be an employee, servant, agent, or contractor of the other party for any purpose whatsoever.

Business Account Requirements – Beneficial Owners of Legal Entities

For Our Business Customers:

When you open a new account or apply for a new loan on or after May 11, 2018, you will be required to provide information about your beneficial owners.

A Beneficial Owner is:

• Each individual who owns 25% or more of the company.
• One individual who has significant managerial responsibility for the company.

Why We Need this Information.

Section 326 of the USA PATRIOT Act requires that financial institutions identify and verify the identity of the beneficial owners of all legal entity customers at the time a new account is opened. The identification and verification procedures for beneficial owners are very similar to those you currently follow as individual customers. Each time a business account is opened we are required to ask for identifying information for each individual who has beneficial ownership (25% or more) and one individual who has significant managerial control of the business.

What Businesses are Affected?

The rule applies to legal-entity businesses such as a corporation, limited liability company, and general partnership, or other entity created by a filing of public document with a Secretary of State or similar office. Businesses such as sole proprietorships, estates, trusts, U.S. and state government entities, registered insurance companies, publicly-traded companies and subsidiaries and unincorporated associations such as scout troops, youth sport leagues are generally exempt from the requirements.

For Existing Customers:

If you open an additional account or renew or secure a new loan, ownership information must be provided.

Unlawful Internet Gambling Enforcement Act

The UIGEA, signed into law in 2006, prohibits any person engaged in the business of betting or wagering (as defined in the Act) from knowingly accepting payments in connection with the participation of another person in unlawful Internet gambling.  The Dept of the Treasury and the Federal Reserve Board have issued a joint final rule, Regulation GG, to implement this Act.

As defined in Regulation GG, unlawful Internet gambling means to “place, receive or otherwise knowingly transmit a bet or wager by any means which involves the use, at least in part, of the Internet where such bet or wager is unlawful under any applicable Federal or State law in the State or Tribal lands in which the bet or wager is initiated, received or otherwise made”.

As a customer of First Shore Federal, these restricted transactions are prohibited from being processed through your account or banking relationship with us.  If you do engage in an Internet gambling business and open a new account with us, we will ask that you provide evidence of your legal capacity to do so.

Please contact us at (410)-546-1101 if you have any questions.