EnFact - Fraud Detection
What is EnFact?
At First Shore Federal, our goal, quite simply, is to minimize your exposure to risk and the impact of any fraudulent activity on your bank accounts.
To protect your bank account, First Shore Federal monitors debit card transactions for potentially fraudulent activity through a Fraud Detection Program called EnFact. Potentially fraudulent activity may include a sudden change in locale (such as when a U.S. issued card is used unexpectedly overseas or in a foreign country), a sudden string of costly purchases, or any pattern associated with new fraud trends around the world.
If we suspect fraudulent debit card use, our monitoring agency will either send you a text* or call you to validate the legitimacy of your suspect transactions.
When we text you...
If our system detects suspicious activity on your card, you'll receive a text message with details about the suspected transaction. All you have to do is respond to the text to confirm the transaction. If you indicate the transaction is fraud, you'll receive another message with a number to call for follow-up. If not, you're all set. The system will mark the transaction as legitimate and you can get on with your day - simple as that.
We may be calling you...
If fraudulent debit card use is suspected on your bank account and we can't reach you by text message, you will be called to validate the legitimacy of your transactions. Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your debit card.
- Our automated call center will ask you to verify recent transaction activity on your card.
- You'll be asked to verify your identity and provide your 5 digit ZIP code.
- You'll be able to respond via your touchtone keypad.
- You'll also be provided a toll-free number to call should you have additional questions.
To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone numbers (cell, home and work) and address at all times.
It is the policy of First Shore Federal to NEVER solicit customer information or identification, numbers or passwords via e-mail. If you are approached with such an offer, do not reply to the e-mail and instead contact First Shore Federal immediately.
*Text Messaging is a free service offered by First Shore Federal; rates and fees from your wireless carrier will not apply.
1. Unless absolutely required for a legitimate business purpose, avoid giving out your:
- Address and Zip Code
- Phone Number
- Date of Birth
- Social Security Number
- ATM, Debit or Credit Card or Bank Account Number
- ATM, Debit or Credit Card Expiration Date
2. In stores and at ATMs, always cover your bank card and PIN and watch for:
- Cell phone cameras, mirrors or other tools used to view cards and PINs
- People watching your transactions
- Cashiers taking your card out of sight; instead take it to the register yourself
- Any unusual activity at ATMs; if you feel uncomfortable, go to another ATM
- Any device or coverings on the card slots of ATMs; if you see this do not insert your card and instead go to another ATM
3. Online, you should never respond to unsolicited e-mails that
- Ask you to verify your credit or debit card or bank account number; such e-mails are not sent by legitimate businesses
- Links to websites; such sites can look legitimate but may collect data or put spyware on your computer.